Client Services Program Coordinator

Employer: 
Society of St. Vincent de Paul – Diocesan Council of Austin
Email Address: 
info@ssvdp.org
Job Description: 

Accepting Applications through June 16, 2017

The Society of St. Vincent de Paul is a vibrant, growing, independent, non-profit 501(c)3 organization that provides basic aid in the form of financial assistance to help with utilities, rent, and other household expenses. Our work is done by 1,085 highly dedicated volunteers via home visits and food pantries, and culminates as $5.3 million in direct aid to 180,000 Central Texans. Volunteer efforts are strategically supported by an office staff of four professionals.
ORGANIZATIONAL STRUCTURE
The Society was founded in France in the 1830’s as a Catholic ministry organization of social service volunteers dedicated to assisting those in need. The Society of St. Vincent de Paul – Diocesan Council of Austin serves the Diocese of Austin, a 25-county region spanning Central Texas. In addition to Council-wide programs, the Council office manages the strategic goals of 42 conferences representing 52 parishes, organized into six regional districts. Those 42 conferences are comprised of 1,080 volunteers. The Society’s Board of Directors is a 16-member body comprised of Vincentian volunteers, including the six district presidents. Since December 2015, the Council is also the sole operator of the St. Vincent de Paul Thrift Store.
We are a growing non-profit organization that is made up of highly competent team members with a passion for the ministerial mission of the Society and the daily work on behalf of our Central Texas neighbors in need.
JOB SUMMARY
The Client Services Program Coordinator is responsible for the efficient and effective coordination and management of the volunteers, Food Pantry and Client Services programs at the VFC. The successful candidate will have a firm understanding and willingness to practice and work in a servant leadership environment. This position is a front-line greeter to those we serve and our volunteers, employees and contractors, and collaborative partners. It requires providing high levels of customer service to our Central Texas neighbors in need and the members of our various stakeholder groups. This work will be done through effective communication, strategic alignment of best practices and goals, and overall support of volunteer and professional leadership within a collaborative and spiritual framework.

 

Duties: 

DUTIES AND RESPONSIBILITIES
 Based on intentional direction and priorities given by the Executive Director, strategically
manage client operations effectively and efficiently within the overall vision for the VFC.
 Be the main point of contact for volunteers, interns and other client services providers.
 Recruit, train and schedule volunteers for Food Pantry and other client services.
 Train and oversee reception volunteers and interns in proper procedures for greeting and
assisting clients/ neighbors in person and over the phone.
 Conduct monthly volunteer orientation sessions.
 Manage food pantry, including ordering supplies for pantry, maintaining proper credentials and
certifications for food handling, and working with food pantry vendors. Manage Central Texas
Food Bank data and reporting.
 Manage and maintain CMS data reporting.
 Manage bus pass program including tracking and reporting monthly TEF bus pass distribution.
 Manage Austin Energy Plus One Program.
 Establish processes and procedures to coordinate efficient service flow and solutions to serve
clients.
 Answer phones and emails in a timely and courteous manner.
 Maintain budgets and expense reports for all client services budget line items.
 Maintain utmost levels of privacy and confidentiality of all Society and tenant data, intellectual
property, client and membership information.
 Be an active and collaborative team member of the Council staff.
 Be an engaged participant in staff meetings and discussions. Stay informed of internal and
relevant external current events, news and issues.
 The Client Services Program Coordinator will meet or exceed measurable benchmark
expectations of this position including overall successes of office operations based on key
indicators – to be evaluated at 6 months, one year and then annually. This position reports
directly to the Council Executive Director.

 

WORKING CONDITIONS
 Hourly, non-exempt 40 hour work week
 Some scheduled evenings and weekend meetings (approximately 5 – 8 hours per month) and
some off-hour meetings are planned by other people, in advance, and are considered required
components of the position.
 Approximately 30 minutes per day in off-hour email correspondence.
 This position may involve lifting, (up to 25 lbs.), bending, standing, walking, sitting, talking,
hearing, reaching, climbing stairs and grasping. This position may work around youth and
adults with a moderate exposure to noise. This position will work a combination of indoors in a
climate controlled environment and outdoors.

Minimum Qualifications: 

Minimum of 3 years direct work experience with at least one characteristic of: non-profit
organization or government agency, volunteer coordination and management, property
management and facility support specifically for a social service agency, collaborative
workspace/office, or lead scheduler/meeting coordinator.
 Have or the ability to obtain a Texas Food Handler License.
 Must be organized and detail-oriented.
 Conduct Society business in a professional, respectful manner.
 Must be flexible and adaptable.

How to Apply: 

Submit thoughtful cover letter describing your desire to have gainful employment that is ministry-based, including examples of relevant personal and professional successes, and how your expertise and skill sets will be a positive addition to our team and organization. Email cover letter, resume and three current, professional references to info@ssvdp.org (subject line: Client Services Program Coordinator or mail: P.O. Box 81511, Austin, TX 78708. Application packets must be received by June 16, 2017. Incomplete applications will not be considered. A completed application includes all three parts: customized cover letter, resume, and three references.